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reduction in hold time
in incremental appointment revenue from after-hours calls
Barrington Orthopedic Specialists is a multi-location orthopedic practice in the northwest suburbs of Chicago, serving patients across 26 providers and four sites. The team faced serious patient scheduling challenges:
Assort’s Voice AI agent was integrated directly into Barrington’s EMR, like “flipping a switch,” with minimal integration effort. The agent follows Barrington’s complex scheduling rules, ensuring patients are matched and routed to the right provider, location, and appointment type. This allows staff to focus on more complex calls while giving patients immediate access to booking.
AI agent immediately answered all incoming scheduling calls, preventing 2,090 calls from being missed
A total of 75 patients were able to resolve tasks over the month during after hours (compared to 0)
Reduced 30+min wait time to <5min
36 appointments booked monthly during after-hours
$9,900 of additional value from monthly “after-hours” call management -> $120,000 in incremental appointment revenue annually from after-hours calls
