Handle unlimited calls without the head count. Reduce hold times, decrease dropped calls, and control costs while increasing appointment revenue with our AI-powered call center.
Managing Partner,
Illinois Bone and Joint Chicago Division
“Assort Health's voice AI technology has been a game-changer for our clinic. We've experienced a staggering 2.7x decrease in call drop rates and cut our average hold time by 56%. This has significantly enhanced our ability to serve more patients and grow our practice without needing to manage more staff. Truly a remarkable transformation.”
decrease in call drop rate
40% -> 15%
decrease in average hold time
5m 26s -> 2m 23s
call drop rate decrease
cost reduction
revenue increase
patient calls trained on
Assort helps healthcare organizations transform these calls into revenue, clearing a path for your business to grow.
of calls go unanswered. Operators are swamped, handling over 100 calls daily, leading to burnout and churn.
of staff leave every year. Growing your practice becomes a nightmare, as every new provider requires expensive call center staffing.
of patients hang up after 1 minute on hold, and 20% of patients change providers due to long hold times. When patients can't get through, they turn elsewhere.
We use AI and NLP to understand what callers need, then integrate with your EHR to resolve patient inquiries with no human needed.
Schedule, cancel, confirm, or change appointments 24/7
Answer questions about address, visiting hours, parking, and more
Get assistance directly through a web chat or online form
Analytics and intelligence around your call center performance and optimization areas
Find the appropriate call line or provider with custom AI-enhanced triage rules
Send customized links & messages for reminders, scheduling with a specific provider, or important alerts
Can’t find your EHR? Don’t worry! Assort is easily integrated using open standards, including HL7, FHIR and more.
