Assort Health | Industry-Leading Generative AI Agents for Call Centers

Millions of Patient
Calls Every Year

How customers feel about Assort

“Voice AI isn’t just automation—it’s about performance. It needs to master the nuances of finding patients the right provider while delivering accuracy across 40+ clinicians and six clinic locations. Assort Health’s AI seamlessly navigates our scheduling algorithms like a top-tier operator, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments with operational efficiency.”

Kemuel Carey

CEO (2025 AAOE Innovator Award Nominee)

41%

decrease in call drop rate
41% -> 8%, 30 days

89%

decrease in wait time
11m5s -> 1m16s

“The ability to quickly customize Assort’s solution for our dermatology practice was instrumental. Within three weeks, we saw more streamlined scheduling, reduced call volumes, and improved patient satisfaction—delivering lasting value without a long lead time.”

Dr. Pari Amin

CEO

weeks to initial release

“Assort took the complexity of our orthopedic processes and built a tailored solution that handles calls as effectively as half our team once did—we’ve seen a noticeable improvement in patient satisfaction as they’re getting what they need faster—and our staff can give more attention to more delicate cases. We’re anticipating meaningful revenue gains as year-over-year appointment volumes increase.”

Priya Chandrada

CEO

59%

decrease in calls fielded by scheduling team

165

daily average resolved calls

“Having Assort’s AI for dentistry available 24/7 ensures patients never hit a dead end. Our appointment bookings have surged because every inquiry is addressed, even after-hours—a game-changer for both patient satisfaction and revenue capture.”

George Hariri

CFO

“With Assort’s orthopedic AI tackling over half of our call volume, our orthopedic patients are greeted with immediate attention, and our human staff can step in where they’re truly needed. By integrating Assort’s AI, we experienced a 57% reduction in call abandonment rates—our staff can focus on higher-value interactions while the AI efficiently manages everyday inquiries. This balanced approach has created a more positive patient journey and dramatically cut back on dropped calls.”

Sean O’Neil

CEO

57%

decrease in abandoned call rate

53%

of total scheduling volume handled

159

daily average appt bookings

"Before implementing Assort’s AI-driven solution at our orthopedic practice, our call center was stretched thin, and patients frequently faced long wait times. This not only created frustration for callers but also added stress to our scheduling team as they struggled to keep up with the demand. In just three weeks, Assort’s solution sped up response times and relieved this massive burden from our staff, and now our staff can focus on delivering top-tier patient care."

Evelyn Hockey

Director of Patient Access

weeks to initial release