Built for the complexity of orthopedic workflows

Orthopedic-specific Scheduling Logic

Triage Protocols

Match patients to providers based on details of their cases:

  • General orthopedic surgery
  • Foot and ankle
  • Hand and wrist
  • Hip
  • Knee
  • Neck and back
  • Shoulder and elbow
  • Sports medicine & joint preservation/replacement
  • Trauma
  • Physical therapy
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Custom Scheduling Logic

Automatically schedule, cancel, and reschedule clinic, MRI, PT, and surgical consults based on your specific rules and EMR setup.

Advanced Chief Complaint Logic

After screening for location and insurance coverage, triage by [body part] + [chief complaint], and agent only recommends providers who are able to support that unique combination (e.g., elbow + fracture, hip + tear, or knee + replacement).

Complex Appointment Logic

Filter providers and availability for prior surgery (or joint replacement) on a specific body part, adapt to age limits, and/or focus on sports-related injuries.

Provider "Team" Scheduling & Continuity of Care

Physicians supported by NPs/PAs are recognized as a “team” and agent can recommend mid-levels if a physician’s schedule is full.

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Clinical Message Transcription & Routing

Capture, transcribe, and route patient messages to the right on-call provider or staff with zero delay.

Switchboard & Triage Support

Handle transfers, basic info requests, and urgent escalations efficiently.

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24/7 Patient Access

Extend your staff's availability with AI and human support — including after-hours and weekends, and in multiple languages.

Performance SLAs you can rely on

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80% of calls answered under 45 seconds

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<5% abandon rate

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Industry-leading 98.6% accuracy

Overview

Callers Entering Assort System

Callers Entering Assort System

Real-time data integrations to reduce duplicate work

Integrate seamlessly with your EHR & PM systems

Ready to modernize your patient access?

Let’s chat about how Assort Health can support your team and patients with orthopedic specialty-trained voice AI