The Future of Healthcare Is Calling – and Thanks to AI, We Might Actually Get an Answer on the First Ring

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Imagine calling your doctor to book a simple check-up. You're greeted by endless hold music, transferred between departments, and when you finally get an appointment, it turns out you've been sent to the wrong doctor. Unfortunately, this has become an everyday experience for Americans trying to access healthcare. Patients wait up to 35 minutes just to book a visit, and nearly 20 million appointments¹ each year are booked with the wrong doctor. This doesn't just waste time; it’s also dangerous, as it leads many of us to give up and not get the care we need.

I founded Assort Health because this is the number one problem affecting American healthcare today. I saw firsthand how overwhelmed and outdated healthcare call centers were during my time as a hospital volunteer growing up, starting off as biomedical engineering/premed at Duke and later as a Head of Product Engineering at a $6.5 billion health tech AI company. After the pandemic, staff turnover in healthcare call centers reached 30–45%, leaving overwhelmed teams to handle surges in call volumes, up to 250% higher on busy days. Even though we have more digital tools, 88% of appointments are still booked by phone. And over a trillion dollars is spent on spend administrative tasks like this year annually².

At Assort Health, we're committed to silencing the hold music forever, replacing frustration with exceptional healthcare—accessible anytime, anywhere, for everyone.

Our Mission: Exceptional Healthcare for Everyone

In late 2023, we launched our flagship product—an AI-powered voice agent specifically built for healthcare call centers. Our AI doesn't just answer calls, it understands patient needs, integrates directly with clinics' electronic health records (EHR), verifies details, and schedules appointments, all without human intervention. Within our first year alone, we've helped hundreds of thousands of patients receive prompt, accurate care, dramatically improving patient satisfaction and clinic efficiency for hundreds of practices. Our growth clearly reflects this impact: since October 2024, we are booking millions in ARR every quarter, growing by an impressive 8x, underscoring the exceptional value our technology delivers.

We’ve built Assort around patient-centric AI innovations that significantly simplify how patients access healthcare:

• Exceptional Accuracy: Our custom-built AI agents seamlessly handle complex patient requests, delivering industry-leading appointment accuracy.
• Patient Safety and Reliability: We’ve proactively tested thousands of specialty-specific scenarios, continuously ensuring that patient interactions are safe, clear, and compliant with healthcare standards.
• Effortless Integration and Scalability: Our centralized scheduling system rapidly adapts to clinic workflows, enabling seamless onboarding for new practices—often within weeks, not months.

What’s Next: Join Us in Building the Future of Healthcare

Our AI-powered voice agent is just the beginning. We're now scaling Assort OS, a comprehensive healthcare operating system designed to manage the entire patient journey proactively—from initial outreach to post-visit care. Imagine personalized appointment reminders, effortless pre-visit check-ins, and thoughtful follow-ups, all delivered seamlessly by AI. Our goal is to transform healthcare into an intuitive, supportive experience. 

Our early success validates our approach, but our mission is far from complete.

We're actively expanding our team at our San Francisco headquarters near Jackson Square. If you're passionate about using AI to transform healthcare and believe in creating a better patient experience, we'd love to connect! Read more on our culture here.