Assort concierge
Concierge handles every inbound call, chat, and scheduling request, 24/7, and syncs every detail back to your EHR, so nothing slips and your front office gets time back.
Call volume keeps climbing. Staff bandwidth doesn’t. The result is missed calls, delayed care, and a front office too overwhelmed to support growth.
Calls, chats, messages: patient requests come in across every channel, all at once. No staffing model can absorb that volume without something slipping.
Patients who can't get through don't wait, they disengage. Whether it's a dropped call, an unanswered chat, or an online appointment request that sits in a scheduler’s queue too long, every gap is a patient you don't get back.
When front office capacity is maxed out, adding new patients, services, or locations means adding headcount. Growth shouldn't be held hostage to hiring.
Introducing Concierge
Concierge AI agents handle every inbound call, scheduling request, and patient interaction across every channel, around the clock, with the specialty-specific precision to get every interaction right.
Every inbound call answered, every request completed, 24/7. No hold times, after-hours gaps, or staff intervention.
Trained on 150M+ patient interactions across 20+ specialties, Concierge masters complex scheduling logic and protocols from day one.
Every action syncs directly back to your EHR in real time: appointments booked, tasks created, records updated.
Real Practices, Proven Outcomes
Here's what changes when every inbound interaction has somewhere to go – Assort customers see:
89%
Reduction in patient hold time
3.5x
Higher self-scheduling conversion
5%
Appointment volume
What Concierge Does
From a simple appointment request to a complex multi-step interaction, Concierge handles the full range of inbound patient needs precisely, without pulling in your staff.
how it works
One call. Multiple needs. No hold time. No staff required. See how Assort’s Concierge AI agent handles the full interaction from first ring to EHR sync.
Step 1
Call answered, instantly.
The Concierge agent answers the patient’s call immediately to help the patient schedule an appointment.
Step 2
Patient information captured.
The agent asks the right questions to capture necessary patient information, pulls up their chart, and writes new information directly into the EHR.
step 3
Request detected & understood.
The agent identifies the request to schedule an appointment and refill a prescription, and prepares to handle both in a single conversation.
Step 4
Appointment booked.
Concierge checks real-time availability, applies specialty-specific scheduling logic and provider rules, and books the appointment directly in the EHR.
Step 5
Prescription refill submitted
The agent generates an EHR-native task for the provider to review and action the prescription refill. No staff involvement required.
Step 6
Appointment confirmed, loop closed.
The patient receives an immediate text confirmation for the appointment. The refill task is queued in the EHR, and ready for the team to action.
Assort Health has completely transformed how we manage patient access. It handles scheduling over 100 providers across 6 specialties with precision... patients get through faster, our staff can focus on care, and we're seeing meaningful gains in both satisfaction and revenue.
Assort Health's AI seamlessly navigates our scheduling algorithms like a top-tier operator, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments.
We've seen a significant lift in patient conversions and appointment bookings. Just as importantly, our patients no longer wait on hold — calls are answered instantly, and our staff can focus on delivering a great experience rather than managing phone queues.
See how practices in over 20+ specialties are handling more patients, with less overhead, from day one.
Trusted across 20+ specialties · Deployed in weeks, not months · Expert onboarding included
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